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TESTNET
This version of the site works on Bitcoin TESTNET. It means that bitcoins aren't real and you can safely experiment without fear of losing any money. Be sure you install a Bitcoin TESTNET wallet though: read up our manual on how to do that in the Guides/FAQ section.

P2P cryptocurrency exchange that doesn't hold funds

Help guides

FAQ

Basics

  1. What is Hodl Hodl?
  2. How does Hodl Hodl work?
  3. Why should I use Hodl Hodl?
  4. How do I start trading?
  5. Do I need to download anything to start using the exchange?
  6. How much does it cost to use Hodl Hodl?
  7. How fast can I buy or sell cryptocurrencies?

Security & Privacy

  1. How secure is trading on Hodl Hodl?
  2. Are you holding my funds?
  3. What is 2fa?
  4. How to create a 2fa password for Hodl Hodl?
  5. What should I do if I lost my 2fa password?
  6. The site says my 2fa password is wrong. What should I do?

Account & Profile

  1. How do I change the password?
  2. What should I do if I forgot my password??
  3. What should I do if did not receive confirmation instructions?
  4. What should I do if did not receive unlock instructions?
  5. How do I change my e-mail?
  6. What is the cryptocurrency address I enter on my trading settings used for?
  7. What does the green/grey/yellow dot or indicator over a user's avatar mean?
  8. What are the "Verified" and "Trusted" statuses mean?
  9. What kind of advantages do "Verified" or "Trusted" statuses have for the owner?
  10. How do I complete the verification process?

Referral program

  1. What is the referral program?
  2. How does it work?
  3. Where I can find referral dashboard?
  4. Who is the "Referrer", "Joined User", "Referree", and "Active Trader"?
  5. For how long can I use referral program and to earn the commission?
  6. How long does a user remain my “Referree” for?
  7. Do I get paid if my referree didn’t pay any commission on the trade?
  8. What happens if two of my referrees trade with each other?
  9. What happens if two referrees trade with each other, but they both have different referrers?
  10. What are the benefits of referring new users, besides earning a commission from each referree I make?
  11. When can I become a referrer?
  12. Will my referree receive any bonus by registering with referral code?
  13. How can I withdraw funds earned with the referral program?

Contracts & Offers

  1. What does "Offer" mean?
  2. What does "Contract" mean?
  3. What is the minimum amount of cryptocurrency I can buy or sell?
  4. Are there any limits for buying or selling cryptocurrency?
  5. How do fees work?
  6. How does a multisig escrow address work?
  7. What do the different contract statuses mean?
  8. What is the difference between "payment type", "payment method", "payment method instruction", and "details"?
  9. How can I cancel the contract?
  10. How many Contracts can I create?
  11. How do I delete my Offer?
  12. How many offers can I create?
  13. What is the difference between exchange rate based price and fixed price?
  14. What does "Working hours" mean when creating a new offer?
  15. What does "Payment window" mean?
  16. I sent cryptocurrency to an escrow address, but the site doesn't see the transaction. What should I do?
  17. The buyer is not sending the funds while cryptocurrency is locked in escrow. What should I do?
  18. What should I do if a contract is being disputed?
  19. How do I use filters on the cryptocurrencies buy/sell pages?
  20. What does "deposit transaction ID" mean?
  21. What does "release transaction ID" mean?
  22. Should I add a new set of payment instructions each time I create an Offer/Contract?
  23. What's the difference between an account password and a payment password?
  24. May I make my offer temporarily unavailable, and not delete it permanently?
  25. Can I make my offer private?
  26. Can I change my cryptocurrency address when I'm engaged in a contract?
  27. What payment methods are available at Hodl Hodl exchange?
  28. Can I suggest a new payment method be added to Hodl Hodl?
  29. What’s the process of adding a new payment method?
  30. Where can I find the status of my request?
  31. What is "Payment method has been merged with another one"?

Limitations

  1. Are there any limits for a user on Hodl Hodl Exchange?
  2. Why are limits needed?
  3. What kind of limits are there on Hodl Hodl?
  4. How can I know which limit level is applicable to me?
  5. Can I see other user’s limit level on Hodl Hodl Exchange?
  6. Can my limit level be downgraded?
  7. Can the limits and conditions mentioned above be changed anytime?